PRIVACY POLICIES: 

The New Way Group LLC respects your privacy and is committed to protecting your personal data. This Privacy Policy (the "Policy") describes how we collect, use, and disclose personal information when you use our mobile application (the "Application") that offers for sale fashion brands to users in conjunction with the recommendations of personal stylists (collectively referred to as the "Services") in the United Arab Emirates (UAE). 

 

TOPICS:

1. Who is responsible for your personal information?
2. What personal information do we collect?
3. How do we collect your personal information?
4. Why do we collect and use your personal information?
5. Managing Preferences
6. Your data protection rights
7. How long do we retain your personal data?
8. Do we share your personal information?
9. International transfers
10. Data security
11. Cookies
12. Privacy policy updates 
13. How can you contact us?

 

1.WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

 

The New Way Group LLC (“New Way Group”, we”, “our”, “us”) is the data controller for the processing of the personal data described in this Privacy Policy. Please read this Policy carefully to receive information on how and why New Way Group collect and process your personal data and what are your personal data rights.

Please contact us if you have any questions about our processing, see our contact details below:

Name: New Way Group LLC

Address: Business Center 1, M Floor, The Meydan, Hotel, Nad Al Sheba, Dubai, UAE

Email: office@tnwgp.com

Data Protection Officer contact details: office@tnwgp.com

 

2.WHAT PERSONAL INFORMATION DO WE COLLECT?

 

In order to create an account, you will be required to provide certain personal data, such as:

 

The personal information we collect includes the following:

 

• Personal identifiers such as your name, title, date of birth, and contact details including postal address, post-code, email and telephone number;
• Payment related information such as card details and billing addresses;
• Usage data including intended purchases, your marketing preferences, completion of surveys, wish lists, and participation in promotional activity;
• Device identifiers and connection information such as IP addresses, cookie IDs, geo location information, IoT technologies, statistics on your page views, ad data, your browsing history with the New Way Group, hashed email addresses, and your Application log information. 

 

We collect information about you when you register with us or place an order for the Services. We also collect information when you voluntarily complete customer surveys or provide feedback. 

 

Your information will be stored securely using advanced technical and organisational security measures implemented by us. 

 

3.HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

 

Information is directly provided when you:

• navigate to the New Way Group Application; 
• do a transaction on the New Way Group Application;
• register to create a new account or log in to your account;
• participate in promotional activities; 
• purchase through the Application; 
• interact with our customer services team;
• visit the New Way Group Application;
• subscribe to our mailing list. 
   

4.WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

 

We collect and use your data only for the following purposes:

• to fulfil a contractual obligation when we:

 

• process your transactional information for purchases and payments;
• process your contact details for customer support and fulfilment; this would include the processing and management of orders, delivery of products, processing of payments and communication about orders.
• provide other services requested by you as described when we collect the information, such as participation in competitions;

• to pursue our legitimate interest and facilitate the conduct of our business when we:

 

• process personal data relating to your interactions (transactions and Application usage) with the New Way Group to enable us to personalise your experience on our Application and provide you with personalised advertising and marketing; 
  • If you are a customer of the New Way Group we can contact you, either via email, telephone, social media, text messages or postal mail to provide you with more information on our Loyalty Programme;
  • offer our most loyal customers tailored one-to-one advice and support, including notification of exclusive benefits; 
  • offer you Application content that includes items and services that you may like and to keep track of your basket;
  • use and retain your personal information to personalise communications and to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity;
  • customise, measure and improve our Services;
  • use your browsing activity with the New Way Group to detect, diagnose and resolve errors that occur on our Application; 

These activities are supported by the use of cookies. For more information on the use of cookies, please see ‘Cookies’ section below. The use of cookies help us amongst other things, remember your preferences and record what you have put in your shopping basket page on the Application. Please see our cookie policy [link to cookie policy.] for further details.

  

• to comply with legal obligations: 

• we use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This can include automated statistical analysis which permits the identification of buying patterns;
  • we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes;

• We may use your personal information for the subscription to our mailing list. You can withdraw this consent and unsubscribe from the mailing list at any time by following the link at the bottom of each email we sent to you. For more information on your right to withdraw your consent see ‘Your data protection rights’ section below.

 

5.MANAGING PREFERENCES

 

You can control how we send personalised marketing, by channel and by frequency, from the Manage Preferences section of your registered account.

Accessing Manage Preferences allows you to control how we communicate with you. If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or by changing your Marketing Preferences.

 

6.YOUR DATA PROTECTION RIGHTS

 

If you wish to exercise any of the data protection rights set out below, please contact us at [email]. 

 

• Receive information relating to your personal data being processed by us (commonly known as a “data subject information request”).  

• Request transfer of the personal data we hold about you to another controller, if it is technically feasible. 
• Request correction of the personal data that we hold about you. We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.   

• Request erasure of your personal data. In some circumstances you can ask us to delete your data. Note, however, that we may not always be able to comply with your erasure request and if that is the case, we will notify you of the specific legal reasons for our inability comply at the time of your request.  

• Restrict processing of your personal data where you object to the accuracy of your personal data and want to restrict processing for a specific period to allow us to verify the accuracy of the data. You may also restrict processing if you feel that the processing is in violation of the agreed upon purpose or if the processing is carried out in violation of applicable law.  

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes, for conducting statistical analysis that is not related to the protection of public interest, or the processing is performed in violation of the processing controls outlined under applicable law.  

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent 

 

7.HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

 

We will only keep your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Notice, to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. Once your personal information is no longer necessary or upon expiry of a specific retention period, we will dispose of it securely according to our data retention and deletion policies.

If you need more information of the data retention and deletion policy, please contact us at office@tnwgp.com. 

 

8.DO WE SHARE YOUR PERSONAL INFORMATION?

 

We share your data with:

• selected third-party marketing and advertising providers to personalise your experience with the New Way Group;
• authorised third parties who provide us with services to facilitate purchases and payments
• we employ fulfilment providers to help us performing some e-commerce functions including order management, packaging and delivery;
• where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is necessary to fulfil the purposes described in this Privacy Notice and service providers may not use it for any other purposes. We have signed contractual agreements with our third-party service providers and we ensure that they respect the security of your personal data in compliance with data protection laws.

 

9.INTERNATIONAL TRANSFERS

 

Where your personal data is being transferred to countries outside the UAE either by us or by third party service providers acting on our behalf, the New Way Group will ensure that those transfers are adequately protected, by putting in place the necessary organisational and technical measures, and guarantee the lawful processing of your personal information in accordance with the relevant law.

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

10.DATA SECURITY

 

We take all appropriate technical and organisational measures to ensure that your personal information is protected, in compliance with our legal obligations. We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Where we transfer your personal information or use third party service providers based outside of the UAE, we will put in place specific contractual agreements or other necessary measures to ensure that your personal data are equally protected.

 

11.COOKIES

 

Cookies are small files of characters like letters and numbers downloaded on to your computer when you brows the Application pages. We use cookies and other similar technologies to collect information about the pages you view, the links you click and other actions you take on our Services, within our advertising or e-mail content.

To make full use of the online shopping and personalised features on the New Way Group, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of the Application by using them.  

 

12.PRIVACY POLICY UPDATES

 

We regularly update our Privacy Policy to reflect the changes and development in our Services, privacy practices and data protection legislation. Please, do check frequently our Application for any changes that will automatically take effect 30 days after they are posted. We will provide notice of any material changes to this Privacy Policy by email. 

 

13.HOW TO CONTACT US

 

If you wish further information, for making requests and complaints please contact us by email at office@tnwgp.com or write to us at Business Center 1, M Floor, The Meydan, Hotel, Nad Al Sheba, Dubai, UAE.