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In the wake of the coronavirus crisis, digitalization is transforming companies in the retail industry faster than previously planned. The focus of digital transformation is increasingly shifting from the product to the customer, combining customer experience (CX) with operational excellence (OX). To do justice to this, bricks and mortar retailers must play to their strengths – supported by digital solutions OX is the foundation, getting products to customers at the right time and at the best price with fast and cost-effective supply chains
Action
Inspire Customers With Data Analytics
Megatrends have a massive impact on retail. Changes such as increasing sales on the Internet, omnichannel shopping, new business models, anything-anywhere-anytime, and smart stores have customers wanting to be inspired by retail and products. Data is one way that companies can meet these customer expectations with precision. Systematically collected and evaluated data analyses can be used to make more targeted decisions: Which products excite people? What kind of service do customers appreciate? How should customer contact be individualized? Those who can answer these questions are able to create positive shopping experiences on the Internet and offline.
Digital Transformation In Brick & Mortar Business
E-commerce, a new generation of customers, social trends, and then Corona: store-based retail is going through a rough patch and has to come up with new ideas for defending itself against the rise of online retailing. Especially since customers still want to do their shopping in a branch and store. Stores are flagships for retailers and important points of contact with customers. However, the shopping experience needs to change, largely with the help of digitalization. We offer digital solutions to brick-and-mortar retailers for digitally enhanced shopping experiences and more flexible in-store operations. After all, the use of digital technologies can significantly shape customer loyalty and customer service.
News 5 march 2023
A Digital Experience & World Of Shopping
Shops offer the best of both worlds: tangible products and high-quality advice in addition to an interactive shopping experience. This is especially true in times of coronavirus. To achieve this, retailers must use digital solutions to technically upgrade their shops and offer added value compared to online shopping. Digital technologies for smart retail form the basis for this.
News 5 april 2023
Governance &
Organization
Within government agencies, cross-functional collaboration is the key to successful digital projects. For example business and IT professionals, along with vendor staff working together. To do justice to this, bricks and mortar retailers must play to their strengths – supported by digital solutions OX is the foundation, getting products to customers at the right time and at the best price with fast and cost-effective supply chains.
Organization
News 5 june 2023
Leadership,Talent &
culture
Government leaders should play meaningful roles in digital initiatives. Government leaders can also push governments to mobilize technical workers and implementation specialists, both by investing in their own human resources and by drawing on external support.
culture
Newsflash
Data Sharing
Transparency strengthens the public’s trust in government and its civic engagement. For example, sharing data by unifying registries of public information. Information exchanges help with data sharing among agencies that can be even shared with private agencies or organizations.
Processes
Digitizing behind-the-scenes processes offers the most potential productivity gains, as well as tough challenges. Just as governments should digitize high-volume services first, they should digitize labour-intensive, costly processes before others. Digitizing processes should involve streamlining them at the outset. Examples include social insurance, Machines Learning based algorithms to process company registrations without human intervention.
Decisions
The public sector can benefit from big data and analytics in defence, public safety, healthcare, and other areas. Analyzing millions or billions of records for specific industries bring insights to derive new benchmarks and strategies around them. Advanced analytics systems feed data from many sources into algorithms that adjust operations in real-time. Governments are thinking to streamline all data from all agencies to a single data repository where the correlations can be analysed.
News 5 june 2023
Strategies
Ceenex suggests the below two strategic approaches.The first is to align the goals for digital transformation with the government’s overall priorities.For example cost-cutting of government. The second is to evaluate regularly whether digital programs are performing well and to adjust them as conditions change. Governments should also be aware that digitizing services can make those services less accessible or usable to certain groups.
News 5 june 2023
Technology
Digital transformation need not involve major IT architecture changes, but incremental adjustments to a government’s enterprise architecture are enough to keep the momentum. We also help to see promising opportunities for governments to share knowledge and technology.
News 5 june 2023
Enabling Success in Digital Government
Ceenex has special services and platforms that enable can accelerate digital transformation in government through strategy; governance and organization; leadership, talent and culture and technology.
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